FAQ
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FAQ
Loyalty Program
What is Obuy Loyalty Program?
How can I join Obuy Loyalty Program?
What is the relationship between Obuy and Olight?
How can I link my Olight and Obuy accounts?
What will I get if link my Olight and Obuy accounts?
How does the level correspond after authorization and binding?
Why were my points and O-coins not synchronized?
Will Olight store credit work on either website?
Shopping
I placed an order but forgot to use the coupon. Can I have it added afterward?
What payment methods are available on your website?
Why did the payment fail?
Why does my coupon code not work?
How long does it take for the coupon to be returned after an order is canceled?
Shipping
Can you ship orders to other countries?
Why my order shows that it has been delivered, but I have not received it? 
Why my order was returned to sender or refused?
Order
How do I cancel my order?
What's the status of my order?
Why haven't I received an order confirmation email after I submitted my order?
Why does my order still show as awaiting payment/canceled but the money was taken from my account?
Account
How do I reset my password?
Why can't I log in to my account?
Return & Warranty
How long does it take to get a refund for my returned products?
Do I have to return all accessories together?
What if the item I received does not match the description?
Can I return or exchange my product free of charge?
What if the item I received is damaged?
Will the return affect coins?